Call management requires understanding telecoms usage, tariffs and service provider capabilities to enable your business to realise the greatest value for its call spend.

Selecting the right Service Provider for your business can be a confusing process. Competing companies offer an array of products, pricing and service information. Navigating all the claims and information can be a daunting experience.

Every business is different and with an experienced appraisal of telecom requirements the number of suitable services providers and offerings can quickly be reduced. With an understanding of the key measures in your business it is possible to evaluate service providers and confidently make the right choice.

1st Communications can assist you to highlight the key measures for your particular business. We can explain how some companies are able to offer such apparently low prices and what the associated risks and trade-offs are. Often it is possible to identify some network functionality of particular value or alternatively advise you how such functionality can be realised using your existing telephone equipment.

We can put in place systems that:

• Allows you to keep a record of all incoming and outgoing calls.
• Allows bills to be produced for each extension.
• Ensures that missed calls are logged and returned.
• Enables reports can be produced on how quickly calls are answered.
• Provides for call logging that can tell you how many lines you need, ensuring you have the optimal number of lines for your requirements.
• Allows historic reports for calls completed and real time reporting for calls in progress to be generated.